Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from seraphicspa.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

  • Log Files: Track actions on the Site, collecting data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information we collect to:

  • Fulfill orders placed through the Site (including processing payment, arranging shipping, and providing invoices/order confirmations).

  • Communicate with you.

  • Screen orders for potential risk or fraud.

  • Provide you with information or advertising related to our products or services, in line with your preferences.

We use the Device Information we collect to:

  • Screen for potential risk and fraud (particularly your IP address).

  • Improve and optimize the Site (e.g., by generating analytics about how customers browse and interact with the Site).

  • Assess the success of our marketing and advertising campaigns.

By submitting your contact information on this Site, you acknowledge that your information may be added to our email lists. You can opt out of these emails at any time using the link at the bottom of each email.

As you browse the Site, advertising cookies may be placed on your computer to help us understand your interests. Through our display advertising partners (e.g., Google and Facebook), we may present you with retargeting ads on other sites based on your interaction with this Site. These techniques do not collect personal information such as your name, email address, postal address, or telephone number.

You can opt out of targeted advertising by visiting:

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example:

  • We use Shopify to power our online store. Read more about how Shopify uses your Personal Information here.

  • We use Google Analytics to understand how customers use the Site. Read more about how Google uses your Personal Information here. You can opt out of Google Analytics here.

We may also share your Personal Information to comply with applicable laws, respond to legal requests (e.g., subpoenas or search warrants), or protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For more information about how targeted advertising works, visit the Network Advertising Initiative’s educational page.

Do Not Track

We do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, update, or delete the personal information we hold about you. To exercise this right, please contact us using the information below.

Additionally, if you are a European resident, note that we process your information to fulfill contracts (e.g., processing orders) or pursue legitimate business interests. Your information may be transferred outside Europe, including to Canada and the United States.

Data Retention

We retain your Order Information for our records unless you ask us to delete it.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us at:
Email: support@seraphicspa.com